Refund and Cancellation Policy
edit_calendar อัปเดตล่าสุด: May 19, 2026
Please review this policy before placing an order or requesting a refund so expectations, timing, and exclusions are clear.
Order Cancellation Before Fulfilment
If you need to cancel an order, please contact us as soon as possible. Orders may be cancelled without charge before they are processed, packed, or handed to the delivery carrier.
Cancellation After Dispatch
Once an order has been shipped, cancellation may no longer be possible. In those cases, you may need to wait for delivery and request a return or refund in accordance with this policy.
Refund Eligibility
Refunds are generally considered for items that arrive damaged, defective, materially different from the product description, or cannot be delivered due to an issue attributable to us. We may request supporting information such as photographs, order details, or delivery notes.
Non-Refundable Situations
Refunds or cancellations may be declined for change-of-mind purchases after dispatch, products damaged through misuse, items marked as final sale, and requests submitted outside the stated review period unless local consumer law requires otherwise.
Return Review Period
Please notify us promptly after receiving your order if there is a problem. A timely report helps us investigate the issue, coordinate with the carrier when needed, and determine the appropriate resolution.
Refund Method and Timing
Approved refunds are usually issued to the original payment method. Processing times may vary depending on the payment provider, card issuer, or bank, and can take several business days after approval.
Replacement or Store Credit
Where appropriate, we may offer a replacement item, exchange, or store credit instead of a monetary refund. The remedy offered will depend on product availability, the nature of the issue, and applicable law.
How to Request Help
When requesting a cancellation or refund, please include your order number, the reason for your request, and any helpful supporting information. Submitting complete information allows us to resolve the matter more quickly.
Consumer Rights
This policy is intended to explain our standard handling process and does not limit any non-waivable rights you may have under applicable consumer protection laws.