Dispute Resolution

Contact Us First

If you have a complaint or dispute relating to a product, order, payment, or service experience, please contact us first with a clear summary of the issue. Most concerns can be resolved quickly through direct communication.

Information to Include

To help us investigate efficiently, please provide your order number, the email address used for the purchase, a description of the issue, and any relevant supporting documents or images.

Internal Review Process

After receiving your complaint, we will review the matter in good faith, examine the available order and communication records, and respond with the next steps or a proposed resolution within a reasonable time.

Good-Faith Negotiation

Before escalating a dispute, both parties agree to make reasonable efforts to resolve the matter informally. This may include clarifying facts, reviewing shipment or payment records, and discussing replacement, refund, credit, or another practical solution.

Mediation or Alternative Resolution

If a dispute cannot be resolved directly, the parties may consider mediation or another alternative dispute resolution process where permitted and appropriate. Either party may also pursue remedies available under applicable law.

Chargebacks and Payment Disputes

If you intend to raise a payment dispute with your card issuer or payment provider, we encourage you to contact us first so we have an opportunity to review and resolve the issue directly.

Applicable Consumer Rights

Nothing in this page prevents you from exercising any mandatory rights or protections available to you under consumer protection law, payment network rules, or any other applicable regulation.

Updates to This Process

We may update this Dispute Resolution page from time to time to reflect operational changes or legal requirements. The latest version published on this website will apply to future disputes unless the law requires otherwise.